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The FIA aims to offer
its members legal and technical advice on a range of subjects which can
include:
-
processes involving
the Office of the FAIS Ombud;
-
complaints resolution
in terms of the FAIS Act;
-
actions brought by the
FSB in terms of applicable legislation;
-
remedial actions
brought in terms of the LOA Codes of Conduct;
-
disputes involving the
various other Ombudsmen Offices;
-
dispute resolution
involving insurers;
-
other legal matters
within the ambit of the insurance industry.
The FIA and its
functionaries are not in a position to render personal legal assistance
to its members, but will endeavor to refer the member to the best
possible advisor or legal resources. This service does not include
monetary assistance, although the FIA will, where possible, negotiate a
reasonable fee with the provider of the service through its collective
bargaining powers.
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